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Client Satisfaction Feedback Form

In an effort to continually improve the quality of our service and the solutions we deliver to our clients we actively seek your feedback on our performance.

Having just completed your online business solution, we would ask that you complete the form provide below answering all questions. Additional opportunity is provided for you to optionally include further comments if you wish.

We also ask that you provide a testimonial but this of course is at your own discretion.

Thanking you... Greg Tomkins, Director Top Left Designs

• Required

Title DR MISS MR MRS Mrs. MS

First Name •

Last Name •

Email Address •

Company •

Attach File (100Mb Limit)

Enter Word Verification in box below •

Were we professional in our approach in dealing with you? -- Please select -- 1 (lowest) 2 5 8 10 (Highest) •

Did we effectively listen to your needs • 1 (lowest) 3 5 8 10 (Highest)

Do you feel we capably answered all your questions • 1 (lowest) 3 5 8 10 (Highest)

Do you feel we had a clear understanding of your business needs? • 1 (lowest) 3 5 8 10 (Highest)

Were the steps relating to delivering your web site clearly explained to you? • 1 (lowest) 2 5 8 10 (Highest)

Would you care to make any comment on our consultitive approach?

Did our proposal and/quotation represent your requirements? • 1 (lowest) 2 5 8 10 (Highest)

Were you happy with the level of detail provided by way of assisting you in making your decision? • 1 (lowest) 2 5 8 10 (Highest)

Was the quoted schedule of fees in line with your expectations? • 1 (lowest) 2 5 8 10 (Highest)

Did our proposal clearly outline what you were expected to provide or contribute to the project? • 1 (lowest) 2 5 8 10 (Highest)

Please make any general comment on our process for providing you with a proposal and quote?

How would you rate the overall quality of our service to you? • 1 (lowest) 2 5 8 10 (Highest)

How confident were you with our ability to deliver the solution? • 1 (lowest) 2 5 8 10 (Highest)

How would you rate the "value" of the solution provided to you? • 1 (lowest) 2 5 8 10 (Highest)

Would you be happy to recommend us to a business associate? •

Please feel free to explain why you would or would not be prepared to refer us to a business associate

Please include any suggestions you would like to make in how we might improve the quality of our service and products

We would appreciate a testimonial from you. Would you care to provide this below or you may provide as an attachment